Job Details
The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area. The incumbent performs all duties demonstrating YMCA values and a commitment to excellence. 2. Essential Functions: Provide excellent service to members, guests, and participants in the branch and on the phone. Create a high level experience for members, guests and participants through engagement and building a connection. Understand and enforce all applicable YMCA policies. Operate membership software and all necessary office equipment. Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues. Assist in the sale of YMCA progr...Member Service, Staff, Customer Service, Service Advisor, Retail