Job Details
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Handles all incoming and outgoing calls.
- Maintains communication amongst staff and residents via various systems.
- Responds appropriately to the emergency switchboard.
- Greets and responds to all CJE residents, visitors and callers in a pleasant, dignified, and respectful manner.
- Keeps reception and waiting area stocked with appropriate forms and marketing materials.
- Uses various computer programs.
- Understands CJE structure and procedures in order to direct visitors and callers to appropriate CJE personnel and programs.
- Communicates messages and other information to appropriate CJE staff.
- Distributes and collects job applications and routes to Human Resources.Interacts with job seekers in a manner that demonstrates CJE values.
- Performs administrative tasks including data entry, mailings, and processing paperwork.
- Assists in the development and implementation of office procedures.
- Coordinates activities with other CJE staff for effective and efficient service.
- Provides excellent internal and external customer service; listens and responds demonstrating the CJE values; understands and measures service needs and outcomes to ensure continuous quality improvement.
- Prioritizes requests using good judgement to make certain all are served by most appropriate service.
- Manages time appropriately.
- Attends trainings and staff meetings.
- Assists in scheduling reception coverage and trains back-up receptionists as needed.
Corporate Compliance- Complies with safety policies and procedures.
- Adheres to laws regarding the protection, use, disclosure, and release of client and CJE business information.
- Attends required in services.
- Reports violations of law, regulations, policies, or procedures.
- Reports client abuse or neglect.
- Records documentation timely, accurately, and completely.
- This position has responsibility for HIPAA compliance.
- Exposure to bloodborne pathogens is not likely to occur in this position.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - High school diploma or GED.
- One year of related work experience in an office environment.
- Must be able to demonstrate superb customer service and communication skills.
- Strong organizational and time management skills.
- Ability to work both independently and in teams.
- Strong computer skills including Internet Explorer and MS Office.
- Must be able to operate the switchboard and speak clearly.
- Experience working with the elderly preferred.
Language Skills- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Certificates, Licenses, Registrations None.
Other Qualifications None.
Customer Service- Displays behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality, and customer satisfaction.
CJE ValuesAll staff should demonstrate the CJE Values in their behaviors and work practices.
- Respect-We recognize, honor, and acknowledge the inherent value of each person for their wisdom, their culture, their background, and their unique history.
- Advocacy-We encourage public policy which will benefit our clients by educating ourselves and the community. Furthermore, we give voice to our clients' needs and facilitate a positive action on their behalf.
- Compassion-We treat everyone with caring, sensitivity, understanding, and supportive responsiveness.
- Innovation-We continue to advance our knowledge and strive to develop, evaluate, and implement new and advanced programming and models of care to bring benefits to our clients, community, and broader older adult/health care environment.
- Intention-We approach our work and each task with mindful consideration as to what we are doing and why we are doing it, as individuals and as an agency.
- Accountability-We are responsible individually and as an Agency for honest, accurate work and interaction with others. We plan strategically and provide measurable quality care with clear fiscal and ethical responsibility.
CJE Way- Positivity
- Respect
- Patience
- Kindness
CJE SeniorLife is an equal opportunity employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)