Job Details
**Guest Services Representative - Front of House (Napa, CA)**
**Role Summary**
**The guest service team's primary role is to warmly welcome all Guests to the property. We are seeking a full-time Guest Services Representative to join our team that can manage the front desk, exceeding every guest's expectations daily, creates special and meaningful concierge itineraries and actively engages with guests prior to their arrival.**
**Core Responsibilities**
**The key responsibilities for this position are:**
* **Greet and welcome guests with a warm, friendly and caring attitude and professionalism.**
* **Providing exceptional guest service and is able to go above and beyond guests expectations.**
* **Effective communication and interpersonal skills**
* **Handling guest check in and check out, including correct settling of guest folios.**
* **Handle Concierge itinerary prior and during guests visit.**
* **Focus on very personalized and individual service.**
* **Punctual and reliable**
* **Must work well with others as well as work alone**
* **Effective Problem Resolution:**
* **Well groomed, professional appearance**
* **Be able to multitask and wear many hats**
**Qualifications**
* **High school or equivalent (Preferred)**
* **Hotel experience: 2 years (Preferred)**
* **Knowledge of Opera and Alice hotel systems(Preferred)**
* **Strong knowledge about the Valley and surroundings**
* **Naturally warm, friendly and caring personality**
* **Must be fluent in oral and written English, Spanish is a plus**
**At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich peoples lives.**
**If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.**
**Stanly Ranch is an Equal Opportunity Employer, M/F/D/V. Stanly Ranch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stanly Ranch complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.**
This is a non-management position
This is a full time position