Job Details
NOC Onsite Lead
Job responsibilities:
- Lead, mentor, and guide a team of NOC engineers and analysts.
- Oversee the 24/7 operation of the NOC, ensuring the timely and effective resolution of incidents
- Perform network troubleshooting and resolve issues related to network operations.
- Collaborate with other IT teams to ensure seamless communication and coordination in incident response.
- Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation.
- Implement best practices and industry standards to improve the efficiency and effectiveness of NOC operations.
- Manage the end-to-end incident management process, from initial detection through resolution and post-incident analysis.
- Define and monitor key performance indicators (KPIs) for the NOC, reporting on performance and identifying areas for improvement.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network encourages Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and dedication to excellence instilled in them through participation in military service.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Employer M/F/D/V