Job Details
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Job Type
Part-time
Description
POSITION SUMMARY:
This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.
ESSENTIAL FUNCTIONS:
Greet and serve members and guests
* Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
* Give membership and program information to walk in and phone customers.
* High knowledge of program information at all times.
* Conduct facility tours as needed
Answer telephones in a prompt courteous manner
* Understand and able to use phone system.
* Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
Receipt money transactions and program sign-ups
* Member sign up and program registration all done correctly and in a speedy manner.
* Enter receipt information correctly for membership and programs.
* Be accountable for all money collected during your shift.
* Prepare end of shift deposits and reports
Serve as Check-Point when needed
* Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
Other
* Serve as liaison between members and program supervisors
* Handle and solve member complaints
* Make Coffee, Keep Member Lounge area tidy
* Open and Close facility as appropriate for assigned shift
* Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
* Additional duties as assigned by supervisor
Requirements
QUALIFICATIONS:
* Excellent verbal and communication skills
* Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening
* One to two years prior customer service experience
* Professional appearance and behavior
* Able to prioritize and meet deadlines
* Able to maintain confidentiality
* Positive attitude
* Must be a self starter, with high energy and a positive attitude
* Adhere to drug/alcohol/smoke free workplace policy
CERTIFICATIONS AND TRAINING REQUIREMENTS:
* CPR and First Aid Certifications required
* Completion of YMCA of the USA Child Abuse and Neglect class
* Completion of the YMCA's Blood Borne Pathogens training
* Staff Safety Requirements/Cleaning Protocols
* Additional training classes as recommended by Supervisor
Salary Description
12.50 to 13.00 per hour