Job Details
Salary: $16.28 Hourly
Location : FL 33412, FL
Job Type: Regular Part-Time
Job Number: 24-409915
Department: COMMUNITY SERVICES
Division: GOLF OPERATIONS
Opening Date: 09/28/2023
Closing Date: Continuous
Do you want to be a part of the team that makes the City of Palm Beach Gardens the signature place to live, learn, work and play? We provide world class services, parks, community centers, athletic fields, golf, tennis and pickleball, and public safety. This can only happen when the best, brightest, talented, and committed individuals work for our City. We encourage like-minded individuals to apply to join our culture of excellence as part of our team! Come join our family!
Summary
This position performs intermediate clerical work in the daily operation of the golf course golf shop; coordinates the flow of golfers from the start of their round to its conclusion; monitors the pace of play and assists golfers with any questions or concerns; and all related work as required. Work is performed under regular supervision.
Essential Function Duties and Responsibilities
- Provides outstanding service to each customer.
- Greets customers and answers telephones in a polite and courteous manner, providing information on golf course rules, regulations, fees, policies, and procedures.
- Arranges tee-time reservations.
- Assist with golf course clerical and administrative duties.
- Assist with golf shop retail operations, organizing, labeling, displaying, and inventorying merchandise daily.
- Receives, processes, and verifies the accuracy of all daily funds, registrations, and bank deposits at the golf course, utilizing the point-of-sale and tee time reservation computer system.
- Communicates with customers about financial matters such as rain checks, outstanding payments, and refunds.
- Responds to all customer concerns, questions, and complaints in a positive, respectful, and courteous manner and report these comments to a supervisor.
- Accurately document any incidents that may occur.
- Assists with explaining and enforcing golf course rules and regulations; explains processes such as operating the range ball machine and golf cart GPS functions.
- Verifies that customers have checked in, and properly records tee times and cart numbers.
- Arranges players in proper starting order and maintain the pace of play on the course.
- Maintains constant communication between all other outside services team members to notify them of slow play and any other concerns.
- Fills in and/or covers cart attendant shifts as needed.
- Establishes and maintains positive working relationships and cooperation with golf course staff, management, and customers to provide an excellent customer experience.
- Acts as Manager-on-Duty in the absence of golf management team members.
- Assists with the planning and facilitation of special golf activities, events, and tournaments.
- Maintains and cleans the starter area to provide a safe environment.
- Assists with course maintenance by fixing divots and ball marks, replacing course stakes, ropes, and signage where needed.
- Repairs ball marks, and divots, and picks up trash on the course.
- Maintains all records in accordance with the Records Retention Law.
- Follows and implements all policies and procedures as described in the Palm Beach Gardens Golf Course Manual, the Community Services Division procedures, and the City of Palm Beach Gardens Policies and Procedures.
- Acts as an ambassador of Sandhill Crane Golf Club and the City of Palm Beach Gardens both on and off the clock.
- Performs any other related duties as required or assigned.
Minimum Qualifications - Previous customer service experience preferred.
- General knowledge of the methods, materials, and practices used in golf course operations, and
- Exceptional skills in customer service, organization, and time management, and
- Exceptional ability to interact with the public, especially in person, or
- Any related combination of education, training, and experience.
Special Qualifications/Preferences - Valid State of Florida Driver's License with a good driving record
Pension Plan: Provided through the Florida Retirement System (FRS). Choice between the Investment Plan with a one (1) year vesting schedule, and the Pension Plan with an eight (8) year vesting schedule. Mandatory 3% pre-tax contribution.
Optional Voluntary Benefits:457 Deferred Comp Plan, Roth IRA, Recreation Program Discounts, Day Care Discounts, Free EV Charging Station, Flexible Schedules.
01
The City of Palm Beach Gardens requires that you list your most recent 10 years of work experience if applicable. Work experience as listed in your resume, will not be an acceptable form of submission. You must use the work experience fields provided in order for your application to be complete.
- Yes I have included the most recent 10 years of work experience if applicable.
Required Question