Job Details
FT, Monday - Friday, 7AM-3PM, ON-CALL ROTATION, PAY RANGE: $75,000 - $85,000 annual, plus OT, PTO, PAID HOLIDAYS, MEDICAL, DENTAL, VISION, LIFE, COMPANY VEHICLE
Position: Reconstruction Project Manager
Reports To: General Manager
What does a Restoration Project Manager with PaulDavis do?
* Lead a team of hardworking individuals serving others within your community
* Make a difference for others that have had a disaster strike their property
* Take pride in completing your restoration projects on a budget with exceptional customer service
* Be empathetic and show a sense of urgency while communicating with our customers
Why Join the Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members by providing industry training and giving Restoration Project Managers the opportunity to become experts in the field through certifications and Paul Davis University.
Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - our Restoration Project Managers are leading teams to restore properties after disasters strike (i.e., floods, fires) and will be directing the subcontractors and crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.
Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need.
Mission: To provide opportunities for great people to deliver Best in Class results.
Why the Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event, but you will love being a Restoration Project Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance of your projects!
Qualifications (Requirements):
* Desire to join a world-class team
* Is self-motivated
* Excellent prioritization and time management skills
* Works well in a fast-paced, dynamic environment
* Foster a positive attitude with team, adjusters, customers, and subcontractors
* Thrives under high stress situations
* Is willing to work hard and do what it takes to get the job completed
* Quick turnaround of completing projects without sacrificing quality
* Dedication to customer service
* Ability to lead others from diverse backgrounds
* Fluent in English
* Clean criminal background check
* Ability to pass a drug test
* Valid driver's license with a clean record
* Ability to work 40+ hours per week including some nights/weekends and overtime, if needed
* Available 24/7 during CAT Event, if needed
* Desire to continually learn new things
Role on the Team (Job Responsibilities):
* Call homeowners with initial contact and get loss description as needed when Estimators are indisposed.
* Coordinate times and dates that work with customers and potential customers
* Walk through jobsite with customer to review restoration project
* Secure restoration contracts
* Complete projects in an efficient and timely manner
* See contracts through from start to finish while remaining profitable
* Collect deposits, milestone payments and final payments in timely manner
* Monitor the program scoring to improve customer service and turnaround times.
* Coordinate subcontractors tailored specific to job
* Approve subcontractors' invoices
* Manage job costs
* Proof and assist Estimators in all aspects of scopes and sketches
* Provide help to structure when possible (i.e., light carpentry, light drywall work)
* Get crews and customer acquainted with each other to build report
* Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
* Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
* Re-inspect job sites for quality control.
* Focus and dedication to providing excellent customer service.
* Communicate and respond to customers, adjusters, and PDR team in a timely manner
* Be accessible by phone and participate, as necessary, in the on-call schedule.
* Be a great representative of our brand!
Team Compensation and Benefits:
* Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
* Paid training
* Medical, dental and vision insurance
* Referral program
* Great culture and team dynamic
* Annual salary
* Bonus opportunities based on performance
Position Requirements
Education: Associates Degree in Construction Management or equivalency
Experience: 10+ yrs. Experience (preferred) in restoration industry as project manager
Licenses & Certifications:
* Valid Driver's License (At all times).
* IICRC Certifications, a plus
Knowledge, Skills, Abilities:
* Speak well, politely, and appropriately.
* Sales abilities, outgoing personality skills and positive attitude
* Extensive knowledge in restoration and/or reconstruction project management
* Knowledge in the insurance industry and how insurance claim process operates
* Knowledgeable in building products, new products and building technologies
* Ability to read, interpret, and communicate oral and written instructions (i.e., work orders)
* Ability to keep an eye out for safety on job sites
* Ability to plan, organize, and juggle multiple projects at once
* Ability to provide efficient cost-effective subcontractors
* Ability to adapt to changing job scope/demands
* Efficient in RMS, Xactimate, XactAnalysis, Outlook, Excel
* Excellent Customer Service skills.
Please apply if you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.
We support and hire Veterans and we are an Equal Opportunity Employer!