Job Details
Overview
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.
Campus Overview
Kettering Health Troy
- Kettering Health Troy, formerly Troy Hospital, a three-story, nearly 150,000-square-foot hospital using the latest technology and offering several outpatient services.
- Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department in 2020.
- Services include cardiac testing, emergency, intensive care, lab, imaging, surgery and a medical office building for physician practices.
Responsibilities & Requirements
Patient Registration I position s major duties include, but are not limited to the following:
- Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
- Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
- Ensuring that payer sources and payment arrangements and options have been discussed
- Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
- Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
- Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents
Preferred Qualifications
Qualifications:
- Previous registration or scheduling experience strongly preferred
- Excellent written and oral communication skills
- Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
- Demonstrated competency in working in teams and ability to effectively communicate with all levels
- Ability to learn site specific patient processing software.
- Computer literate and very strong with Microsoft Office Suite.
- Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
- Flexible schedule to fit staffing needs.
Education:
- High school diploma required
- One or more years of medical office or customer service experience required