Job Details
Client Operations Associate
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Come for a job, stay for a career!
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The Client Operations Associate is crucial to the success of the company as they learn two different areas in Prism?s Operation: Intake and Order Processing. Here at Prism, we believe that each employee should be given the opportunity to grow and advance in their career. The COA has the opportunity to advance within their first 90 days by starting with the Intake team and participating in frontline work by entering patient files. After a period of time, the COA advances to our Order Processing Team via in-class or one-on-one training to learn how to process patient orders and interact with clients via phone.
A day in the life of a new Client Operations Associate:
* Creates and maintains patient files with accuracy and efficiency according to departmental procedures and guidelines within deadlines with or without supervision
* Each representative will be responsible for reaching the minimum upload standards of 135 per day within 30 days and maintain that standard each day
* Will review discrepancies in data received and assign them to the appropriate department
* Will verify patient name, address, and primary insurance is correct in the patient file to prevent patient file documentation, billing, or shipping errors
* Ensure Additional Documentation items received are uploaded, labeled, and moved to the correct designated location
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After 90 days, a Client Operations Associate could become responsible for:
* Proficient navigation of current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
* Proficient use within Microsoft Outlook applications and how it?s relative to our operations and ability to service our customers with high level client care.
* Gaining knowledge of wound care products we provide to our patients and informational resources available; categories, properties, coverage and monthly allowable.
* Becoming knowledgeable of all types of required documentation indicating medical necessity.
* Gaining ability to evaluate the patient file for issues or errors as well as verifying the order is a Service Request or Standard Written Order.
* Knowing how to resource information as it pertains to your experience.
* Knowing Prism?s scope of service and the geographic areas we operate within.
* Effectively processing all verified patient orders to ensure industry leading delivery time.
* Accurately shipping a minimum daily quota of up to 40 orders.
* Providing routine order status notification to referring facilities with respect to the patient order.
* Answering the phone quickly (once trained) in a professional and courteous manner and direct calls to the appropriate parties, if necessary.
* Delivering solution based service to all patients and clinicians.
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Hours: 9am-6pm Monday-Friday
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