Job Details
**Night Porter - Hotel Westport**
Westport House Westport, Mayo Minimum Experience **Entry-level** Hotel Westport is the only hotel set on the stunning woodland estate of Westport House. Guests love to discover the stories behind our 400-year-old historic house, explore the 400 acres of gardens, looped walks, and woodlands, hire bikes, or make magical family memories with a day out at the estate's Pirate Adventure Park. And yet, Hotel Westport is still only 5 minutes walk from the centre of Westport. With 129 bedrooms, leisure centre, conference facilities, AA Rosette winning dining as well as Senses Spa, it is the ideal hotel to choose in this vibrant heritage town.
JOB DESCRIPTION:
As the Night Porter, you will assist in ensuring the smooth and efficient delivery of all duties in the reception department at night whilst maintaining the agreed standards of customer care and implementation of the control of all accounting procedures.
KEY RESPONSIBILITIES
* Ensure all guests coming to the reception desk are welcomed with a smile and in a friendly, prompt and efficient manner.
* Offer all agreed services to guests e.g. Porters, Wake up call, newspapers etc.
* Ensure all guests queries/requests and reservations are dealt with quickly and efficiently.
* Answer all telephones promptly and in a friendly manner to the agreed standard whilst also ensuring that all callbacks/messages/emails are passed onto reception at shift handover.
* Deal with complaints in an efficient and attentive manner and to inform the Front Office Manager/Front Office Supervisor/ Duty Manager of any incidents.
* Have details of all local amenities, religious services, travel information etc. to hand for guests use.
* Be on hand for any groups checking in/out to ensure a quick and efficient check in/out.
* Deliver all telephone/emails to the guests/persons immediately whilst ensuring all telephone calls are accounted for and charges are put on guest bills to the agreed standard.
* Apply adequate security as per company policy to cash handling.
* To ensure all reports/machine/cash balance on a shift basis where applicable.
* To be aware of and comply with company policy regarding: Fire, Health and Safety, Hygiene, Food Hygiene, Customer Care, Security to include GDPR
* Read, understand and carry out your responsibilities as defined in the Health and Safety statement and Staff Handbook.
SKILLS & QUALIFICATIONS
* Strong interpersonal skills
* Positive attitude
* Excellent team player
COMPENSATION
We offer a competitive salary
WHAT TO DO NOW
Please apply today with an up-to-date CV and cover letter outlining your experience relating to this position.
COMPANY AWARDS
* Ibec Leading in Wellbeing Top 100 companies 2021
* Portwest CEO - Business Man Of The Year - InBusiness Ireland 2020
* Portwest CEO - EY Entrepreneur of the Year 2017
* Great Place to Work 2021
* Deloitte Best Managed Companies 2016-2020
* Exporter of the Year 2018
* Private Irish Business of the Year Export Industry Awards 2019
* Safety Awards Customer Service Winner 2016
* All Stars Export Business of the Year 2017
Location Westport, Mayo Minimum Experience Entry-level