Job Details
Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members. Essential Responsibilities:Welcomes and greets members at kiosks and general areas and assists with way-finding. Assists members by providing general information, or referring to appropriate staff, as necessary. Registers members to include: verifying eligibility; updating demographic information; identifying FY - Is and special features; coordinating appropriate assistance, and creating new accounts, as needed. Initiates the completion of paperwork relating to members visit. Processes paperwork as appropriate. Receive and return prepared forms to members. Receives funds from members, completes receipts, and properly posts transactions. Retrieves, reconciles, and deposits change fund. Schedules appointments at the request of members and providers in accordance with established protocol. Informs members of appointment date(s) and gives appropriate pre-appoi...Receptionist, Experience, Customer Experience, Healthcare, Business Services, Staff