Job Details
**Customer Service Intake Coordinator**
**Description:**
**POSITION SUMMARY:**
The Customer Service Intake Coordinator provides functions supporting the various DMHAS projects. This position will represent ABH and its services in a positive and professional manner and adhere to ABHs best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work.
**D** **UTIES AND RESPONSIBILITIES:**
* Provide support to business support services;
* Provide telephone coverage for incoming telephone calls for information and referral calls; the hours of coverage and call volume are assigned by the Customer Service Intake Coordinator Supervisor and Program Director and are determined by business needs;
* Perform eligibility verification checks to determine that authorization criteria has been met;
* Develop and maintain a full understanding of available benefits and eligibility criteria of the DMHAS Block Grant Program;
* Collaborates with representatives and supervisor to ensure that the projects meet the funders expectations;
* Provide support to state-level committees or departments to update them on the goals and process of the projects;
* Promote the distribution of Block Grant goods and services as appropriate across all regional networks;
* Meets all contract performance standards;
* Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
* Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
* Performs other tasks/responsibilities as required to support the business operations.
**EDUCATION AND EXPERIENCE REQUIREMENTS:**
* Associates degree in related field, with 5 years experience;
* Experience with community engagement and in facilitating effective partnerships across disciplines.
* Preferred candidates will be able to demonstrate ability to work with groups of people; to make presentations; to write brief reports; and to communicate effectively.
**KNOWLEDGE/SKILLS/ABILITIES:**
Strong attention to detail; ability to work on multiple tasks and meet deadlines;
* Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet;.
* Competencies in the following areas: Administrative, Project Management, Business Management, Accounting, and culture.
* Strong written and verbal communication skills required.
***We are an Equal Opportunity Employer.***
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