Job Details
If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
Perform real-time captioning services and post-production transcription services for Deaf and hard-of-hearing students. This is a full-time position, 40 hours/week, with some evening and/or weekend availability needed for live lectures, which can occur between the hours of 9:00 a.m. - 9:00 p.m. Monday-Saturday.
Essential Duties and Responsibilities:
- Perform live captioning services through Zoom for students for online Deaf and hard-of-hearing students.
- Perform live captioning services in the classroom for students for online Deaf and hard-of-hearing students.
- Create, proof-read and edit transcripts from Zoom lectures for distribution to Deaf and hard-of-hearing students.
- Proof-read and edit archived transcripts from Zoom lectures for dispersal to students with hearing impairments.
- Assist with editing of pre-recorded YouTube tutorials as time allows and as requested by Faculty.
- Maintain the integrity of the policies and procedures and ensure compliance with disability law (ADA and section 504).
- Document all interactions in regard to students.
- Maintain records and data integrity in an organized fashion, so that all parties inquiring about students may be kept informed of current situations.
- Read documentation when investigating a student's situation, so communication is maintained.
- Consult with Student Success Services team regarding student issues.
- Keep abreast of the latest research on captioning and CART technology.
- Other duties to support the daily operations of Student Success Services.
- Coordinate with the transcription team to ensure coverage of all classes for Deaf and hard-of-hearing students.
Other Responsibilities: - Adheres to the policies and procedures of Full Sail University
- Maintains strict confidentiality of company, personnel and student information
- Demonstrates a strong commitment to the mission and values of the organization
- Adheres to company attendance standards
- Performs other duties as assigned
Supervisory Responsibilities: No
Competencies: - Strong organizational, analytical, and interpersonal skills
- Exceptional written and verbal communication skills
- Ability to use good time management
- Ability to multi-task and work independently
- Strong attention to detail
Education and/or Experience: - At least 3 years' experience in transcription or captioning.
Certificates, Licenses, Registrations:
- CART (or other captioning software, i.e. C-Print, TypeWell) certification required
Computer Skills: - Proficiency using software programs such as MS Word, Excel, PowerPoint and Outlook
Environmental Factors/Physical Demands: Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to; bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
Full Sail is an Equal Opportunity Employer.