Job Details
Do you have a passion for problem-solving and thrive on creating an exceptional customer experience?
PBI-Gordon Corporation, an innovative turf and ornamental solutions provider, is hiring a Customer Service Specialist to join its team in Shawnee, KS. This opportunity offers a hybrid work schedule, with in-office presence required on Mondays, Wednesdays, and Thursdays.
As a Customer Service Specialist, you'll provide outstanding service while developing strong relationships with customers and internal team members. Your role will involve accurately entering purchase orders and returns, researching and processing payments, keeping the database updated with the latest information, and ensuring all customer inquiries are handled timely and professionally.
Benefits & Perks:
Competitive compensation with annual bonus potential
Hybrid schedule- WFH flexibility 2 days/week
Healthcare coverage
Flex Spending Account
401(k) retirement plan
Disability Insurance
Pet Insurance
Employee Stock Ownership Plan (ESOP)
o What is ESOP? It's an ownership stake in the company that provides an additional form of compensation directly tied to PBI-Gordon's financial success. All regular employees are eligible to participate in the ESOP and will be partially vested after two years with the companies; all employees are 100% vested after six years of service
Position Requirements:
High school diploma required; some college or equivalent work experience preferred
5+ years of customer service experience
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to ensure accuracy while working in a fast-paced environment
Join our dynamic team and help drive a "Best in Class" customer experience-apply today!
This organization is an Equal Employment Opportunity employer and a supporter of affirmative action with a strong commitment to diversity, equity, and inclusion. All qualified applicants are considered for employment without regard to membership in any protected class by federal, state, and/or local laws.