Job Details
Key Activities/Responsibilities
Receive and process purchase orders for production and/or inventory release. Review and acknowledge orders within 24 hours of receipt. Communicate order confirmations and negotiate quantity and/or date adjustments as needed.
Ensure shipments are scheduled to meet customer requirements, balancing service and costs appropriately.
Proactively address and negotiate shipment shortages and/or delays to minimize customer impact and potential financial exposure. Recommend and process escalations as needed on behalf of the customer.
Develop and manage timelines in support of new customer and product introductions ensuring all functional groups including the customer, graphics, design, machinery and planning teams meet expected deliverables in a timely manner. Ensure clear communication to the customer and organization on plan variations that may impact service.
Ensure accurate and timely execution of the monthly forecasting process. Review and analyze customer supplied forecasts and apply adjustments based on historical trends where applicable. Where customer forecasts are not provided, calculate and submit an aggregate sku family forecast in support of financial and production planning.
Monitor end of life product and one-time production runs to minimize inventory obsolescence and maximize sell through of customer obligated inventory.
Enforce established terms and conditions and ensure timely cost recovery by billing incremental services in accordance with agreements.
Required Knowledge, Skills, and Abilities
2+ years of customer service, inside sales, or inventory management experience
Degree completion from an accredited Bachelors program preferred but not required
Computer skills: Intermediate skills with Microsoft Excel and Microsoft office applications required. Experience with ERP and/or CRM business applications is preferred though not required.
Ability to work independently and as part of a team in a fast-paced environment
Strong communication and interpersonal skills; highly collaborative style and comfort working with all levels