Job Details
**Description**
*Position at Swift Transportation*
**Shifts Available**Wednesday - Sunday 4am -12:30pm
Saturday - Wednesday 4am -12:30pm
Thursday - Monday 5am-1:30pm
**Pay**$18.40 **Accelerate your Career!**
At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.
Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.
**Job Responsibilities: What you will do**
Answer all Advanced Contact Team (ACT) department inbound calls including vendor, breakdown, fuel, lumper, etc.; gather and document available pertinent information to initiate/create a claim or repair order, as well as notify appropriate response personnel. Facilitate necessary repair of equipment during breakdown and accident repair cycles; obtain maximum equipment utilization to minimize overall costs.
* Assist callers in the equipment troubleshooting process, ensuring timely repairs; respond to incoming phone calls and QualComm messages, owner-operators and lease owner-operators with breakdown repairs, accidents and claims. Facilitate repair creation accordingly.
* Assess each situation independently and take action accordingly; make effective decisions by gathering sufficient data, documenting clearly, making calls and asking questions when necessary.
* Negotiate directly, all costs incurred during accidents and equipment breakdown to locate and hire the best-qualified vendor in the best interest of the company; authorize repairs within appropriate level of authority.
* Investigate and recover all warranties possible during the vendor selection and outside repair process.
* Ensure minimum down time and maximum equipment utilization during the equipment repair/storage cycle; report all down units to the appropriate OE for down time and case number.
* Control payments issued through purchase order, advance funds to Com-Data fuel card, Pinnacle, MVP Preferred, Fleet charge accounts and virtual Master card.
* Act as liaison for internal communications between designated department personnel and leadership representatives, as well as field investigators in serious accidents, injuries, cargo losses and breakdowns.
* Meet all department Key Performance Indicators (KPI's) as indicated by leadership team.
* Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
* Perform additional responsibilities as assigned by leadership including additional ACT responsibilities such as Warranty Box, Ven-Invoice, spreadsheets and Macros 55 and 40.
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**Qualifications: What you need to bring**
* Customer service experience required. call center experience preferred; mechanical experience a plus.
* High School Diploma or GED.
* Intermediate computer literacy and ability to type 25 words per minute; exceptional customer service and communication skills; ability to multitask and handle high call volume; ability to work scheduled shift with flexibility to cover other shifts.
**What we offer:**
* Competitive starting salary commensurate with experience.
* Potential bonus pay based on company performance.
* Opportunities to volunteer and give back to local communities.
* Comprehensive Benefits Package which includes:
+ 401(K)
+ Medical, Dental, Vision, Disability, Supplemental and Life Insurance
+ Paid Time Off
+ Employee Stock Purchase Plan
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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