Job Details
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Help Desk Analyst
The position entails working in a call center environment and providing help desk support to troubleshoot and resolve various software and hardware related issues.
The ideal candidate will have strong customer service skills and have experience working within a Help Desk. Will possess strong problem solving skills and have excellent communication skills (both verbal and written) and be able to demonstrate via a written assessment as part of the screening process. In addition, will be able to multi-task, be detail oriented, Windows skills and aptitude to learn quickly.
Requirements:
Bachelor of Science in Computer Science or related field.
2+ years' of technical support experience.
2 + years of related help desk experience.
Strong analytical and problem solving skills.
Professional demeanor with ability to maintain even temperament in high pressure situations
Strong organizational skills with the ability to manage multiple priorities.
Experience with software installation
Knowledge of Windows environments and SQL databases
This is a HYBRID role, MWF remotely and Tues/Thursday in office
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.