Job Details
Position Summary: Process a wide range of registration functions involving multiple programs, policies and practices involving patient encounters and provider scheduling. The Receptionist - Centralized Scheduling is accountable to the Registration Manager for accuracy of registration processes as they relate to the revenue cycle and is directly responsible to the Manager - Centralized Scheduling for daily registration operations and accountable to Director of Communications for department objectives.
- Accurately handle 60-100 calls per day including incoming and outgoing volume
- Maintain department standard audit error rate
- Maintain a not ready time of 25% or less (IE, 6 hours for an 8-hour work schedule)
- Maintain Holzer attendance policy
- Accurately schedule for assigned queue while delivering highest level of customer service
Education & Experience Requirements: - High school diploma or equivalent
- 1-2 years experience in service related field preferred