Job Details
This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide service to patients in a professional manner. Provide excellent, concise communication. Learn and understand ETM software operation. Learn and understand billing and account operations. Answers and documents all telephone inquiries. Research and resolve problems with patients bills. Updates patients insurance coverage as needed. Prints courtesy claims and itemized statements. Rebills accounts after receiving insurance information. Arranges financial agreements with patients using budget plan as needed. Performs other duties and assignments as requested. Job Requirements QUALIFICATIONS / EXPERIENCE: High school diploma or equivalent required Understanding and familiarity with Microsoft Windows environment Ability to speak, listen and type simultaneously Strong communication skills (oral and ...Call Center, Agent, Spanish, Bilingual, Training, Remote, Technology, Healthcare