Job Details
**Customer Care Representative II**
location Minden, Nevada, United States category Sales Full-Time Job ID: P-100487 Posted: Jan 4th 2022
+ Minden, NV 89423, USA
+ Houston, TX, USA
+ Midland, TX, USA
+ Covington, LA, USA
JOB DESCRIPTION **Job Requirements**
At Baker Hughes, we are building a Talent Community of highly talented and motivated professionals for future job roles. If you match the described job role and are as excited as we are to have you onboard in the future, please hit the apply button to be a part of our Talent Community.
As a member of our talent community, you will be amongst the first to get exclusive news about Baker Hughes, various cool projects we are working on, our employee success stories, and new job opportunities you may be interested in.
Partner with the best
As Customer Care Representative will provide first point of contact for price, quotes, orders and general inquiries. Customer Care Representative are accountable for accurate and expeditious entry of orders received from customers and the issue of accurately priced and technically appropriate standard product/standard service
In this role you are expected to meet appropriate and realistic targets set by leadership such as quote and order cycle time, block/hold management, cash collections and customer satisfaction.
As Customer Care Representative, you will be responsible for:
* Maintaining an expert understanding of all policies and order processing procedures as related to new orders, repair, calibration and services
* Following appropriate case management processes to record and resolve issues that need to be worked on and cannot be resolved immediately
* Supporting on-time delivery and proactively manage the order to meet the commitment
* Supporting A/R balance reduction via ARC process
* management
* Managing backlog for select products, ensuring proactive communications on delivery issues
* Establishing and maintain a highly effective relationship with
* sales team, supply chain, engineering, Finance, direct customers and channel partners
* Driving continuous improvement cross functionally to
* improve user satisfaction and support account penetration / growth
* Receiving and resolve and/or escalate customer issues and
* inquiries
* Developing product knowledge of those products which are being quoted or for which orders are being processed
* Participating in scheduled and self-directed training to
* develop and maintain core competencies
* Ensuring compliance and adhere to operational process which ensures compliance with US and other national
* governmental regulatory requirements
* Providing phone coverage and work in a team environment to quickly address customer calls
* Performing all other duties as assigned by a manager
**Work Experience**
Fuel your passion
To be successful in this role you will:
* Have Associates Degree in Business or related business discipline from an accredited college or university OR High School Diploma/GED from an accredited school or institution with a minimum of 2 years of sales or customer service experience
* Have experience using business ERP systems (SAP)
* Have experience with case management (Sales Force.Com)
* Computer proficiency (PowerPoint, Excel and other Microsoft Office Programs)
* Have effective written and verbal communication skills
* Have effective problem solving and project management skills
* Have professionalism to interact with internal and external customers
* Have effective customer focus
* Have effectove organizational skills
* Have experienced Customer Service Representative
* Have experience working with sales organizations and customers
Eligibility Requirements:
* Ability and willingness to work overtime, weekends and holidays, as required
* Ability and willingness to handle business sensitive and
* confidential information
* Ability and willingness to consistently meet daily, weekly and monthly deadlines
* Ability to multi-task and succeed in a fast-paced environment
* Meet and/or exceed all customer requirements in addition to departmental metrics
* Promote and works well within a team atmosphere and
* practices shared values
* Cross functional capability to support other Customer Care locations including phone support, general inquiries, quotes and orders
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
* Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
* Working for you
* Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
* Contemporary work-life balance policies and wellbeing activities
* Comprehensive private medical care options
* Safety net of life insurance and disability programs
* Tailored financial programs
* Additional elected or voluntary benefits
* With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.
Join Us
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
*Please remember that joining the Talent Community is not an application for any specific job at Baker Hughes but to have the privilege of being considered for an opportunity that suits your profile on priority.
**Transcript**My name is Shanny. So I joined Baker Hughes back in 2013. So I've attended the Baker Hughes experience, and I've met with like really, really amazing people. Whenever I ask them about their experiences in Baker Hughes they have nothing but really great things to say about the company and also the people that they work with. So with that I really felt like, I could really grow with the company. I really wanted to be part of the company, and I wanted to be part of this family and I wanted to meet all these amazing people, And I know that Baker Hughes could provide me that and also would provide me career satisfaction as well. And seven years down the road, I'm still here. I'm really happy. And I've never looked back.
My name is Shanny. So I joined Baker Hughes back in 2013. So I've attended the Baker Hughes experience, and I've met with like really, really amazing people. Whenever I ask them about their experiences in Baker Hughes they have nothing but really great things to say about the company and also the people that they work with. So with that I really felt like, I could really grow with the company. I really wanted to be part of the company, and I wanted to be part of this family and I wanted to meet all these amazing people, And I know that Baker Hughes could provide me that and also would provide me career satisfaction as well. And seven years down the road, I'm still here. I'm really happy. And I've never