Job Details
Job Summary:
The Bilingual Customer Service Agent will uphold the company's esteemed reputation for superior customer service and operational excellence. This dynamic role goes beyond conventional customer service, incorporating elements of operations and innovation, ensuring a varied and engaging daily experience. It is perfect for college students or recent graduates with a BA degree eager to apply their academic insights in a fast-paced, real-world setting.
Key Responsibilities:
- Customer Support: Deliver outstanding customer service via phone, email, and chat.
- Operations Support: Contribute to optimizing operations and propose enhancements.
- Innovative Thinking: Engage in brainstorming sessions to develop new customer service strategies.
- Organization: Manage multiple tasks and projects efficiently while maintaining high-quality standards.
- Team Collaboration: Cooperate with various departments to ensure seamless service delivery.
- Knowledge Development: Continuously update knowledge about products, services, and policies.
- Documentation and Reporting: Maintain accurate records of customer interactions and generate required reports.
Qualifications:
- Currently enrolled in college or holds a BA degree in Business, Communications, or a related field.
- Excellent communication and interpersonal skills.
- Ability to multitask and adapt to shifting priorities.
- Problem-solving mindset with a talent for innovative thinking.
- Basic understanding of CRM systems and Microsoft Office Suite.
- Proven ability to work independently and collaboratively within a team.
- Bilingual in Spanish and English.
Preferred Skills:
- Previous experience in customer service or operations is advantageous.
- Strong organizational and time management skills.
- A proactive approach to identifying and implementing operational improvements.