Job Details
Position Details:
--- Title: Site Coordinator
--- Location: Albuquerque, NM
--- Travel/Schedule:
o 12-hr Day shift: 7a - 7p on a 4-on, 3-off, 3-on, 4-off schedule.
o You may be asked to travel to other EV Group support sites on occasion, but this is generally an in-house role.
--- Compensation: Target base rate -$40/hr - $47/hr
o Bonuses/Additional Compensation: Overtime is paid at 1.5X after 40 hours; relocation assistance available.
--- Benefits: Company offers an excellent benefits package with comprehensive medical/dental/vision plans, Incentive Savings Plan (ISP) / 401k, tuition assistance opportunities, paid time off, etc.
Position Description: In this role you will act as the key liaison between customer, management and on-site assigned service personnel regarding maintenance, repair, testing and/or customer training issues. This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes. Some specific responsibilities include:
--- Manage plans and organize customer activities. Supervise, coordinate, train, motivate and guide other Fields Service Engineers.
--- Work on a wide variety of complex planning activities where material or sourcing requirements are variable and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
--- Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
--- Instruct customers in the complete operation and maintenance of equipment.
--- Assist customers in identifying and repairing equipment related process problems.
--- Participate in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily/weekly priorities.
--- Retrieve, compile and report equipment performance indicators to both customer and company Management.
--- Keep Management informed of all tool-down situations.
--- Provide technical assistance or training to less experienced personnel.
--- Coordinate technical resources to track and close customer issues.
--- Perform in a dynamic and challenging environment with drive and creativity.
--- Preparation and delivery of related training, measuring and recording of performance progress, serving as a liaison between customer and the company.
--- Provide work direction to Field Service Engineers who are also working onsite.
--- Maintain all assigned equipment logs and records promptly and thoroughly.
In order to be successful in this role, you must have at least six years of engineering / technical and supervisory experience in a high-volume semiconductor (or similar) manufacturing environment. A 4-year degree in a technical / engineering discipline is preferred, but significant experience will be considered in lieu of a degree. You should have familiarity with the coordination of production operations and a strong customer-service profile, being the "face" of EV Group for the client. You cannot have been a Blue Badged Intel employee at any of their facilities within the past six months to be considered for this role.