Job Details
**Customer Experience Representative**
**Job ID** 389490 Richmond, VA **Overview**
Enterprise Holdings has an exciting opportunity for a Full Time Customer Experience Representative (CXR).
This position pays $16.38 / hour + monthly commissions and bonus opportunities and is located at the **Richmond International Airport** location - 1 Richard E Byrd Terminal Dr, Richmond, VA 23250.
Apart from religious observation, must be able to work the schedule posted below:
**Wednesday Saturday, 11am 9:30pm**
Full Time employees are offered benefits including:
* Paid time off
* Direct deposit
* 401k retirement investment plan with company match and profit sharing
* Access to Employee Assistance Program
* Discounts on renting vehicles
* Discounts on purchasing vehicles through Enterprise Car Sales
The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, .
**Responsibilities**
* Meet and greet customers in a professional, friendly, and timely manner
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
* Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management, and miscellaneous calls as assigned
* Assist to assess condition of rental upon return
* Notify Management of any known customer problems
* Notify Management of any known vehicle problems and any required vehicle maintenance
* Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
*Equal Opportunity Employer/Disability/Veterans*
**Qualifications**
* Must be at least 18 years old
* High School Diploma or G.E.D. required
* Must have reliable transportation to and from work
* Customer service or sales experience in retail, guest services, or administrative support is preferred
* Must have a valid driver's license
* Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years **(Total points on driving record cannot exceed 8 points).**
* No drug, alcohol related violations in the past 3 years.
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Must be able to work the following full-time schedule: **Wednesday Saturday, 11am 9:30pm**
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