Job Details
Description:
After a recent acquisition, clients/customers have been having questions about the new system, client data that was transitioned and basic logistical questions. These candidates need to be familiar with multiple platforms, multitask and handle anywhere from 6-12 emails an hour. High volume.
Summary:
-Monitor Client Security Accounts
-Convert that data to another monitoring center
-Make changes as the process continues (Name, Address, Contact Information, Dispatch Numbers, Zone Lists, ATM ID's, Etc.)
-There will be an Onsite IT Technician switch from Network A - Network B
-Basic Skillset - Data Entry Focused/Attentional to detail needed.
-Acting as a liaison/escalation point for testing/these tests are not live
Responsibilities:
-Communicate with service technicians to make sure account numbers match up with location the Service tech's are at
(If service tech says I am at job site 1234, our Admin Support Specialist need to look up account 1234 on their
proprietary software system and verify when the installation has been completed)
- Verifying correct account numbers that correspond with the services tech's location is key for this role
- Answering questions from service tech's, clients
- Letting service tech's know when an installation has failed, malfunctioned or is completed (The proprietary software will show when an installations are completed or failed)
- Data entry for all conversations and updates had with service tech's
- Test installation of new security software to make sure it is up and running correctly
- Occasional troubleshooting with service tech's
- Typing fast because every conversation will need to be documented
- Once installations are done, the Admin Support Specialist will tell the service tech where their next Starbucks job site will be
- Review all account pages to make sure upgrades have been successful and account numbers match up with correct job sites
- Repeat this process. Will be a repetitive job.
SHIFT: No Weekend Work/ 8:00am - 4:30pm or 9am-5pm
Skills:
microsoft excel, dispatch, support, clerical, Office support, computer skills, Data entry, Microsoft office, Administrative support, Order entry, customer service, computer literary, typing, Troubleshooting, programming, computer programming
Additional Skills & Qualifications:
Need to be attentive to detail
Show up to work on time every day
Great computer skills
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.