Job Details
TECH SERVICES SPECIALIST (FULL TIME)Click Here to Apply OnlineJob Description Eurest We are hiring immediately for a full time TECH SERVICES SPECIALIST position.Location: Compass Supporting Microsoft - 4200 150th Ave. NE, Redmond, WA 98052. Note: online applications accepted only.Schedule: Full time schedule. Monday through Friday, hours may vary. More details upon interview.Requirement: Please review Job profile requirements for position.Perks: Free on-site parking, health benefits, paid vacation, and holidays are offered. Free Orca cardInternal Employee Referral Bonus AvailableStarting Pay: $27.00 per hour We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1263275.The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, 'connect with people, inspire through food, create solutions, and live our promise,' is exemplified throughout our organization. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500.Job SummaryTechnical Services Specialist'Recruiter customize based on specifications of the job.'Support responsibilities will include all technologies, systems, and applications used by associates in the offices and in the field. An experienced technician will handle support primarily via telephone but may also handle support requests submitted via email, web, and chat. Shift hours will be between 7:00 AM - 8:00 PM. Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.Provide initial LAN, computer hardware, Windows, Microsoft Office and remote communication support.Handle setup, configuration, and support of desktops, laptops, smartphones & tablet technologies.Ensure timely installation/upgrade of hardware covering Dell, Lenovo, HP desktops & laptops.Provide end user support for multiple Compass Group field applications and IT business tools.Troubleshoot and resolve application technical issues and provide minimal application training.Work with developers, IT department, and business team members to identify process and/or application improvements.Participate in system and unit testing to ensure functionality, accuracy, and quality of application.Assist in producing high quality procedural, operations, and application documentation.Coordinate physical setup and configuration of PCs, printers and other peripherals.Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.Ensure compliance with support procedures related to timing, reporting and follow through.Work with 2nd level Systems & Technology Group support teams to ensure that incidents are escalated properly and completed.Assist with associate relocations to new offices/cubicles.Assist with small-scale department projects involving rollouts, deployments, and upgrades.Qualifications:B.S. in Computer Science, Information Systems or certificate from accredited technical school (ECPI, ITT Technical Institute, etc) is preferred.Two to three years of relevant work experience. Must be able to coordinate tickets and project tasks assigned to the team.A+, Network+, Security+, Microsoft certifications preferred.Helpdesk Institute (HDI) Support Center Analyst (SCA) or Desktop Support Technician (DST) certification preferred.Windows 7, Windows 8.1, Windows 10 workstation operating systems experience required. Extensive use and support of Internet Explorer 10, 11. Knowledge of Edge, Chrome and Firefox.Knowledge of TCP/IP, DNS, Symantec Endpoint Protection required.Knowledge of Cisco AnyConnect VPN client, Cisco Umbrella web filtering client, & LogMeIn Rescue.Hardware proficiency on PCs, printers, peripherals, wireless routers, etc.Knowledge of Microsoft Office 2013, 2016 & Office 365.Knowledge of Active Directory & Exchange administration.Knowledge of Wi-Fi and wireless network connectivity.Knowledge of smartphones, tablets & associated configuration & applications.Knowledge of Apple MAC computer and MAC Book laptops preferred.Excellent customer service, verbal, written communication skills. Must work well under pressure.Must have the ability to work well under pressure.Ability to multi-task, manage time and follow through with assignments.Strong problem solving, organization and project management skills.Associates at Eurest are offered many fantastic benefits.Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home ProgramFull-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) For positions in Washington State or to be performed Remotely, click here for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice industryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Eurest maintains a drug-free workplace. Req ID: 1263275[[req_classification]]