Job Details
Pet Parent Support Team Representative
Red Barn is urgently looking for some Customer Service Team Members to add to our team!
Calling all dog lovers!
Red Barn is the place for you. Our passion for pups shines through everything we do, from playtime at our Dogtopia daycares to tail wags in our customer service scheduling office/home office.
When you join our pack, be prepared for non-stop puppy love. We start each day fueled by our devotion to four-legged friends. Our goal? Giving every furry friend the most exciting day ever! That means creating an action-packed wonderland of play and affection. But it's not just about the dogs.
We care for our two-legged partners too! Our days are filled with boundless energy and new adventures. We want this to be a place where you can flourish. A place where you're inspired to learn and grow.
With over 600 team members and 34 daycares up and down the East Coast, the tails are always wagging. We share our puppy passion through our non-profit Dogtopia Foundation, sponsoring service dogs for veterans, therapy dogs for students, and employment initiatives for adults with autism.
If you live for wet noses and wagging tails, then unleash your inner pup person with us! Help spread the dog love and be the best furry friend you can be.
Benefits
Full-Time Includes: Flexible Schedule, Employee Discount, Medical, Dental, Vision, Pet Insurance, Short Term Disability, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance as well as Paid Time Off, Sick time, Referral Program and a Rewards Program!
Part-Time Includes: Flexible Schedule, Employee Discount, Dental, Vision, Pet Insurance, Short Term Disability, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance as well as Sick time Referral Program and a Rewards Program!
Job Summary
The Pet Parent Support Representative is a key contributor to
growing and maintaining Red Barn's core customers. This role is focused
on customer service. To be successful in this role, the
candidate must have a driving passion for exceeding goals and supporting the
company's core values.
Who We Are
RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast.
We currently operate a portfolio of 31+ doggie daycares from
Boston to Raleigh, with an aggressive growth plan to double our store count over
the next 18-24months. Our HQ, conveniently located in Shelton CT.
Duties/Responsibilities:
Customer Service
- Assist pet parents in scheduling Meet & Greets and confirming appointments.
- Consultative sales using the understanding of the dog's need for our services and our status as the leader in the pet service industry.
- Scheduling current pet parent appointments (daycare, overnight and spa)
- Create and maintain accurate records.
Required Skills/Abilities: - Good interpersonal skills.
- Ability to work independently as well as in a team environment.
- Motivated and able to work in a fast paced environment.
- Detail-oriented in both communication and administrative tasks.
- MUST LOVE DOGS.
Qualifications: To perform this job successfully, candidate must have good communication (listening, verbal, & written) and relationship-building skills. The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
1) Ability to make connections with others easily and have patience to assist with customer questions.
2) Ability to work well with all levels of leadership to provide appropriate responses to customers.
3) Experience in working effectively and efficiently.
4) Successful candidate will value our pet parents, potential
customers and thrive in a fast paced and fun environment.
Education and Experience: High School Diploma
Physical Requirements: Prolonged period of sitting at a desk and working on a computer.