Job Details
POSITION OVERVIEW
The Reservationist is responsible for handling all reservations accurately and to standard to ensure guest satisfaction throughout the life cycle of the guest.
RESPONSIBILITIES
- Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs
- Handling inbound/outbound reservation inquires including new, modifications, cancellations, and billing to describe advanced deposit payments and refunds as required
- Inform Aman offices of upcoming bookings as needed, i.e. Private Office
- Ensuring proper follow up to guest concerns and sharing and disseminating pertinent guest information to appropriate departments or managers
- Call Compliance and Quality
- Answering and guiding all phone calls in a friendly and prompt manner
- Maintaining a measurable call score average of 90% or higher
- Ensuring all forthcoming guest's information is obtained and communicated during their initial conversation
- Recording guest history and updating respective databases
- Staying abreast of all resort offerings and aware of upsell opportunities
- Becoming familiar and complying with all internal/external Amangiri policies and procedures.
- Keeping clean and organized work area in addition to adhering to our grooming standards to maintain a neat appearance
- Performing other duties as assigned by management
QUALIFICATIONS- Knowledge of Opera System is preferred
- Two years of previous reservations or administrative experience is preferred
- Must be familiar with working a full shift in an office environment
- Must have demonstrated professional communication both on the phone, written and in person
- Must already have work authorization in United States