Job Details
The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members strive to drive sales through advanced product knowledge, innovative merchandising and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and excellent customer service through direct interaction and engagement with customers. The Team Member will also embody the characteristics that tie back to the duties of Brand Ambassador, Operational Excellence, Business Accumen and Inspirational Leader. BRAND AMBASSADOR - Greets every JOANN customer and uses the F. A. S. T. service model to meet the customer's needs. Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location. Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and...Team Member, Part Time, Customer Experience, Customer Service, Brand Ambassador, Retail, Benefits