Job Details
Reports To: Business Office Manager
Summary: The Concierge serves as an ambassador to the community and supports the Business Office Manager in meeting his/her responsibility for overall administration of the community. All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy.
Essential Functions:
- Provides positive first impression to all who enter the community
- Answers and screens all incoming telephone calls in a courteous and professional manner, Routes calls and takes messages, as appropriate
- Greets all visitors in a friendly, courteous and professional manner. Screens and requires visitors to sign in at reception desk. Notifies residents of visitors, Instructs resident s visitor according to resident s instructions.
- Receives and processes mail for community staff. Accepts all outgoing mail/packages.
- Types, copies, orders, and maintains inventory of office supplies, and performs other clerical duties.
- Maintains and updates log of all emergency phone numbers. Keeps log at front desk.
- Maintains and updates emergency contact information on each resident. Keeps information at front desk.
- Assists managers with various clerical responsibilities.
- Pages staff wearing beepers as necessary.
- Takes RSVPs for special functions as necessary.
- Oversees sign-up for scheduled transportation.
- Hands out maintenance requests forms and pass on to maintenance.
- Performs other duties as necessary.
Compliance & Safety:
- Follows emergency procedures
- Understands the safety practices and procedures.
Communication:
- Communicates effectively with supervisor and other staff
- Advise supervisor and appropriate manager in any changes in physical and mental health of resident immediately.
Education/Experience/Licensure/Certification:
- High School Diploma required
- Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities. Considerable initiative and judgment is also required.
- Must have word processing and clerical skills.
- Must be able to work flexible hours and participate in holiday activities.
Physical Requirements:
- Physically able to bend and reach.
- Physically able to sit for extended periods of time
Miscellaneous:
- Requried to work weekends and holidays as assigned
- May be required to work on shifts other than the one for which hired
- May be required to work extended hours up to 16 hours per day
- Subject to exposure to infectious waste, diseases, conditions, etc. including HIV, AIDS and Hepatitis B & C viruses
- Could be subject to hostile and emotionally upset residents due to mental status
- Background, criminal and drug test required
- Could be asked to submit to random drug test during employment
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)