Job Details
* Complete consistent and quality service repairs oncompany and non-company vehicles such as emergency response bodies and chassis, motorhome chassis, and specialty vehicles
* Document cause and corrections for all repairs
* Learn and retain skills and practices needed to complete assigned duties
* Effectively communicate with customers, providing updates to repairs and answering any relevant technical questions, as requested
* Read and follow detailed operator instructions, installation drawings, blueprints, etcetera, as required by a particular area
* Perform rework, as needed
* Apply feedback or instructions from Supervisor, as needed
* Complete proper forms and documentation
* Self-check work and inspect prior processes
* Use basic hand, electric, cordless, and pneumatic tools, as required
* Meet service shop goals
* Maintain a clean and safe work area
* Initiate process improvements
* Support 5S in work area
* Communicate with cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) to resolve issues
* Work in proximity with customers, dealers, and OEMs, as needed
* Solve complex problems with minimal assistance
* Complete reports for travel expenses, as needed
* Other duties as assigned
* HS Diploma or GED
* Minimum of5 years in a service shop environment preferred
* Possess a CDL, or be willing to obtain
* Possess State of Michigan Heavy Duty Truck (HDT) certifications and ASE HDT Repair Certifications (T2 to T8), or be willing to obtain
* Excellent attendance
* Positive attitude
* Strong and consistent attention to detail
* Self-motivated with the ability to stay on task
* Team oriented
* Capable of comprehensive listening (understanding the message(s) that is being communicated)
* Basic computer skills are required
* Willing to:
o Improve self / area / company (including pursuing additional training, if needed)
o Develop a working knowledge of company's systems (example: AS/400)
* Able to:
o Accumulate tools and equipment required to perform assigned tasks
o Work overtime on short notice
o Embrace change
o Travel when needed