- Bachelor's degree from an accredited college or university; field of study in Business, Computer Science, or Project Management preferred
- 3+ years of relevant hands-on experience being in a Support Analyst position handling technical support and operations request
- 3+ years of relevant hands-on experience launching external websites to consumers and managing website content
- Knowledge of SDLC, Agile, and Waterfall methodology
- Experience working with Legal, Privacy, Security, and Compliance partners to mitigate project risks
- Experience managing defects during testing
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced environment
- Ability to successfully execute many complex tasks simultaneously
- Experience indirectly guiding cross-functional teams towards resolution
- Experience working collaboratively with others
- Strong problem-solving skills with attention to detail and ability to work and manage projects independently and collectively
- Knowledge facilitating implementation of SEO-related optimizations
- The ability to work onsite at the office location at least three days per week
Preferred Qualifications
- Experience working in a prior role as Developer/QA Analyst preferred
- Experience working with vendors preferred
- Experience using enterprise-level content management system (AEM, Drupal, etc) and analytics tools
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