Job Details
Description
Marin Skincare is a quickly growing skincare brand in Portland, ME seeking a responsible, systems-thinking Customer Service & Fulfillment Associate to join our high-performing, purpose-driven team. Marin is a two-year-old startup creating skincare products for people with dry, damaged, eczema-prone skin, using a protein found in lobster as the key ingredient, and to say the least, our DTC growth has been explosive. Following national news coverage, viral TikToks and launching with L.L. Bean, we re excited to bring new team members into our dynamic, fast-paced environment.
Joining the team in a stage of rapid growth, you ll become the go-to person in Fulfillment, working daily both within and on our systems and infrastructure to ensure every order is efficiently processed, packed and mailed out, while helping build the next version of systems, teams and workflows to meet demand as the brand scales. Order Fulfillment is a critical component of not only our business, but our customer s experience. You ll become a key element in the process of helping others on a day to day basis, with the opportunity to build authentic, humanized customer service and order fulfillment processes at scale, turning ordinary moments and interactions into experiences and relationships.
This is a hands-on role, on a day-to-day basis you ll be packing, preparing and making sure the warehouse operations are flowing efficiently, on schedule, while being exposed to other parts of a quickly growing startup. Love taking an extra minute to make someone s day? Appreciate throwing an unexpected surprise into someone s order to make the experience that much better? We do too, let s do it together, at scale!
Come join the team and become an integral part of our culture, which as quickly growing startup bringing life-changing skincare products to a nation-wide customer base, necessitates hard work and high energy, balanced with valuing our team members quality of life and fulfillment in the work we do. We re excited to bring on people who are ready to lean in , be invested in growing the brand as much as they re invested in growing themselves personally and professionally, and join us on the impact-driven rocket ship that is Marin.
Job Type: Full-Time, Hourly, On-Site
Schedule: Monday-Friday, 8-5
Responsibilities
- Oversee and perform daily Order Fulfillment activities, including order packing, labeling and shipping of e-commerce and wholesale orders, maximizing efficiency and minimizing cost.
- Manage Inventory levels, assist with receiving, shipping, storing, counts and maintaining a clean, organized, safe warehouse environment
- Oversee and perform daily Customer Service responsibilities, including responding to emails, taking customer phone calls, processing returns and issuing refunds.
- Report weekly on order fulfillment and customer service KPIs.
- *Will receive on-the-job training and exposure to the operations of an early stage startup with the ability to become involved in other parts of the business.
Skills and Qualifications
- Experience being a leader in a team environment, able to problem-solve and manage direct-reports.
- Highly organized, detail-oriented and responsible, nerds out about efficiency and accuracy
- Strong communication skills with proven track record of an empathetic, human-centric approach to building culture and delivering a world-class customer service experience
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
- A positive, everything is figureoutable attitude
- Able to lift up to 50 lbs and comfortably stand for multiple hours
- Nice to Have: 1-2 years warehouse or fulfillment experience, experience using Gorgias, Shopify, warehouse or inventory management systems, Bachelor s Degree
About Marin Skincare
Marin is a Portland, Maine-based skincare brand creating gentle and effective skincare products for people with dry, damaged and upset skin, using a glycoprotein found in lobster as the key ingredient. Founded by two biomedical engineers with a passion for helping others, our mission is to increase the quality of life of everyone that suffers from all types of dry, damaged and upset skin concerns; through skincare products, content and experiences. From scrappy beginnings to explosive growth building the momentum to become a category leader, we re looking for high-performing, energetic people to join our team, grow with us and change the world.
Learn more about us and our story at www.MarinSkincare.com.
Marin Skincare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.