Job Details
Overview:
The Service Manager for the Energy division is responsible for managing the EPG Shop and Field Service to ensure an efficient and profitable operation that supports division and Corporate objectives. Plans, develops and organizes an effective work force that provides service for projected sales volume, profit and customer satisfaction. Manages Shop and Field Service by monitoring and controlling Labor and Parts to meet required profit objectives. Ensures productive scheduling and dispatching of all Service Technicians directly or through subordinate staff as required. Provides technical assistance for Service, Sales and Parts departments when necessary. Effectively communicates with Service Supervisors on status of work in assigned areas.
Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:
- Competitive Pay.
- Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
- Exposure to world-class CAT training and development.
- A friendly and supportive work environment.
- Continuous exposure to learning and new technologies
- Opportunities for advancement
Responsibilities:
- Contributes to a positive work environment and promotes the vision, mission and values of BMC.
- Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
- Conduct informative department and branch meetings to include weekly safety meetings and safety audits.
- Partner with the Safety Director on any safety incidents and ensure a complete root analysis is completed and appropriate coaching, retraining and/or personal safety plan is implemented through to completion.
- Efficiently and effectively manage and supervisor field service technicians.
- Develop and manage employees' growth through mentoring, training and providing clear expectations
- Develop a level of trust and confidence with customers that gains their repeat business while managing and maintaining excellent customer satisfaction and achieving high customer satisfaction scores
- Maintain excellent customer service and employee relations at all times
- Work effectively and efficiently with other departments within the company
- Establish job priorities and schedule daily job assignments to maximize customer satisfaction profitability
- Supervise and motivate others to develop a team player concept
- Promote and maintain a safety culture to ensure company safety policies are followed at all times
- Perform other duties as assigned.
Qualifications:
- 7+ of Technical experience in Electric Power Generation and 4+ years of Management experience
- Bachelors Degree in Business or related field preferred
- Demonstarte both technical and working knowledge in the operation and repair of Generators, Switchgears, UPS and ATS as well as Natural/Propane Gas and Diesel engines.
- Proficient with Microsoft Office products.
- Experience with Caterpillar software programs is a plus
- Possess exceptional leadership, conflict resolution and negotiating skills.
- Demonstarte excellent communication, Customer Service and time management skills.
Working Conditions
- The physical environment requires the employee to work inside throughout the year.
- Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
- Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.
- Use of computer and other forms of technology to complete job responsibilities.