CENTRAL SCHEDULING REPRESENTATIVE

Job Details

• POSITION SUMMARY
  
  • Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
• MINIMUM QUALIFICATIONS AND REQUIREMENTS
  
  • Licenses and Certifications Required
    
    • None
  • Educational Requirements
    
    • HS Diploma or GED, preferred
  • Experience Requirements
    
    • Customer service experience or training, required. Preferably six (6) mos minimum
    • Experience in a call center setting, preferred
    • Computer experience, required
    • Medical terminology knowledge, preferred
    • Experience with computer appointment software, preferred
  • Special Skills or Training Requirements
    
    • Ability to communicate effectively on the telephone
    • Ability to demonstrate good judgement in handling calls efficiently and appropriately
    • Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
    • Ability to handle confidential and sensitive information
    • Ability to work in a fast-paced environment; working efficiently and multi-tasking
    • Compliance with all Privacy and Confidentiality Standards per Trinity's policies

 Trinity Health

 07/22/2024

 Minot,ND