Job Details
This position is responsible for resolving North, South, and Out of Region customers billing issues / disputes within the collections call center and research environment. Skills required include analyzing account data, research and verification utilizing multiple systems, multi tasking and communicating with internal and external customers. Also, resolves outstanding receivables through direct payment, payment negotiation, bad debt write off, revenue reversals and agency assignment for Self-Pay accounts. Essential Responsibilities:Handles high volumes of in-bound calls and meets established KP metrics and goals. Responds to incoming communications including correspondence, inquiries from patients, guarantors, third parties, attorneys and other KP facilities or departments regarding accounts. This includes timely response to grievances and other regulatory concerns. Follows-up and performs collection of outstanding balances on accounts. Makes recommendations to refer accounts to approp...Billing, Patient, Customer Service, High School, Accounting, Healthcare