Job Details
** Customer Support Specialist**
**Job Category****:** SALES SUPPORT **Requisition Number****:** CUSTO002435 Showing 1 location **Job Details**
**Description**
**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.**
**This role would be onsite at our Challenger office in Green Bay WI.**
**Primary Responsibilities**
**Customer Care**
Account administration, logistics, and other customer care management, maintaining a seamless service level and effortless customer experience.
* Manage inbound sales and technical phone queue, with requests to place orders, credit/returns and product questions.
* Manage email correspondence from customers, prospects and consumers.
* Capture and document customer feedback for Integrative; providing insight into trends. Assist the Integrative sales managers requests through phone and dedicated email box.
* Ongoing and adhoc Sales and Marketing support activities.
**Administrative**
* Maintain and update Sales Operations training records and standard operating procedures.
* Document the execution of key performance activities, sales, marketing and company directives.
* Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to thrive within a team environment.
* Capable of working in an evolving environment with the ability to identify opportunities, communicate well and provide recommendations on how to grow the business.
* Effective interpersonal communication skills, high emotional intelligence and strong versatility in social styles.
* Effective ability to persuade through product knowledge and selling skills.
* Ability to prioritize; problem solve; and think critically in a dynamic environment
* Effective oral and written communication skills.
* Intermediate knowledge and use of Microsoft Word, Outlook and Excel
EDUCATION and/or EXPERIENCE
Bachelor degree preferred or the equivalent of 5 years experience. A successful track record of previous work experience in inbound and or outbound phone customer service or inbound phone sales of medical related products is strongly preferred.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
**COVID-19 MITIGATION EFFORTS** To ensure the health and safety of our Employees and community, Natures Way requires that all candidates and visitors PROVIDE PROOF OF COVID-19 STATUS BEFORE COMING ON SITE. If you have a fully completed COVID-19 vaccination card, you can email a photo to ...@naturesway.com. No further proof will be required for additional on-site visits. If you do not have a fully completed vaccination card, you must provide proof of a negative COVID-19 test that was taken within seven (7) calendar days of your on-site visit(s). Results must be emailed to ...@naturesway.com. Updated proof will be required for each on-site visit. COMPLETE A SCREENING QUESTIONARE No visitor may enter Natures Way facilities if they are not feeling well OR if they have been exposed to anyone with COVID. Vaccine status does not change this requirement. All visitors will be required to answer a set of questions through our visitor registration system before entering the building. MASK UP It is a requirement at Natures Way that everyone wear masks while moving around in our facilities and/or -- are unable to be appropriately distanced from others. If hired, all employees are required to participate in the companys COVID-19 Testing and Vaccination Program. Employees must complete one COVID-19 test per week OR opt out by submitting a photo of their fully completed COVID-19 vaccination card. **Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**