Job Details
TITLE:Pub Manager
REPORTS TO:General Manager, District Manager
FLSA CLASS:Salaried
The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Description of the Position:
The Pub Manager is responsible for the effective pub operations. Duties include, but are not limited to interviewing, hiring, training, and supervising staff; ordering supplies; scheduling; payroll; employee evaluations; conducting and calculating inventory; cleanliness; ensure food and drinks are served quickly and efficiently; handle customer complaints; managing labor and departmental costs; conduct regular staff meetings; manage employee files; general filing and administrative duties; staff training and policy enforcement. The Pub Manager also works in conjunction with kitchen management in maintaining quality and attractive presentation of food/beverage products and managing product costs. An important aspect of this position is attending to customer needs and maintaining customer relations. To meet this end, the Pub Manager must consistently communicate pertinent information to staff, customers, and train employees on the finer points of customer service. Above all this position requires a positive attitude and dedication to providing excellent customer service. Each McMenamins employee will be expected to perform their job in a safe manner and report any safety concerns to the General Management, District Managment. All employees will be expected to keep current on all company events, history, and products. Other duties are to be completed as assigned by the General Manager and/or District Manager.
Requirements of the Job:
- Previous management experience in a food service environment required
- Obtain and maintain current food handlers and OLCC/MAST liquor license
- Computer knowledge including POS systems, Excel, Word, Outlook, and social media platforms
- Work the hours necessary to complete the job and have a FT, flexible schedule including days, evenings, weekends, and holidays
Essential Functions of the Job:- Provide excellent customer service in a high-volume environment
- Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
- Must have a value for diversity and the ability to work with individuals from different backgrounds
- Work for long periods on feet including frequent walking and stair climbing
- Accurately handle cash and work with numbers
- Excellent customer service and communication skills
- Effectively manage staff
- Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
- Perform fine hand manipulation including handling small and large objects, computer keyboard usage, writing, chopping and use of kitchen equipment, etc.
- Remain calm and focused in a high volume, deadline-oriented work environment
- Working knowledge of all company policies and procedures
- Be positive, polite, and cooperative with co-workers, managers, vendors, and customers
- Work with and around sharp objects, including knives & slicers
- Work with chemicals used in cleaning and sanitizing
- Organize and analyze information accurately
Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION