Job Details
Overview
AAA Life Insurance Company is seeking a Premium Accounting Specialist! This individual will perform a variety of activities related to the maintenance of life insurance and/or annuity policies. In addition, they will notify policy owners and agents of any changes/problems/maintenance to policies.
Responsibilities
* Processes a variety of requests from policy owners including beneficiary changes, ownership changes, policy loans, and withdrawals for Whole Life, Universal Life and Annuity products, surrenders/cancellations for all products. Verifies completeness and accuracy of request, including policy owner's signature. Contacts agent for conservation of policy. Reviews request for 1035 processing if applicable.
* Assists with responding to a variety of inquiries from Member Service Advocates, agents, policy owners, financial institutions, other departments through work items in the business system, telephone inquiries, and/or email.
* Sets up EFT (electric filing transmit) or credit card account on policy. Reviews and processes "bank return" list and "credit card" declines. Changes/updates records as required.
* Maintain excel spreadsheet for systematic annuity payments.
* Processes travel accident policies due to death from natural causes. Re-issues to spouse where applicable and reviews death claim certificate for cause of death and beneficiary information.
* Reviews additional deposits received on annuity policies in relationship to product and tax guidelines. If denied, refunds payment to owner and communicates with agent.
* Transfers money to another policy where applicable or refunds money as an external rollover to another company when applicable (outgoing 1035 exchange).
* Processes complex annuity beneficiary changes and annuity withdraws within guidelines of contract per product.
* Other duties as assigned.
Qualifications
* High School degree required; some college coursework preferred.
* Minimum two (2) years' experience in a customer service environment required.
* At least one (1) year experience in accounting preferred.
* Loma courses 280 & 281 preferred.
* Expanded understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products.
* Perform accurate mathematical calculations (addition, subtraction, multiplication, and division.)
* Basic accounting experience preferred.
* Prior experience navigating and operating multiple computer applications and telephone technologies desired.
What we offer:
* A collaborative, energetic work environment where you can put your passion for people to work
* Medical, Dental, Vision, Life and Disability coverage available day one
* Pension Plan
* Performance-based incentive plan
* 401k available with a Company match
* Holidays and Paid Time Off
* AAA Basic Membership
For the states of California, Colorado, New York and Washington the pay scale is $38,242 to $57,362 and pay scales may vary based upon location.