Job Details
Overview:
Continuum Hospice is seeking a dynamic and dedicated individual to join our team as a Patient Care Advocate. If you have a background working in hospice, a strong interest in expanding your career into marketing and sales, and are passionate about our hospice mission, we invite you to consider this exciting opportunity.
As a Patient Care Advocate, you will support and partner with current Liaisons to identify new referral sources and maintain ongoing relationships to increase program census and preference for hospice services. Patient Care Advocates use their hospice knowledge, empathetic communication skills, and marketing abilities to initiate one-on-one dialog with referral sources, families, and prospective patients to help explain and educate on hospice services. Our Patient Care Advocates are hospice experts and serve as a resource to our Liaisons and referral sources to ensure extraordinary patient and customer service.
Who we are:
At Continuum Hospice, we take immense pride in being a premier provider of end-of-life care. Our mission-driven and patient-centric approach sets us apart, and we are rapidly expanding. We are looking for skilled individuals like you to be part of our journey as we continue to make a difference in the lives of those we serve.
Our commitment to our colleagues is unwavering, and we offer an exceptional compensation package and industry-leading benefits, including:
- Comprehensive Health, Dental, & Vision Insurance
- Company matching 401(k) to secure your future
- A generous time-off package with 15 days of PTO & 10 Holidays
- Tuition Reimbursement & Certification Assistance to support your professional growth
- Wellness & Discount Programs to help you lead a healthy and balanced life
- Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience
- Live Clinical Onboarding Program to ensure you have a smooth transition into our team
Responsibilities:
- Supporting Our Team: Collaborate with our Liaisons to gather crucial patient clinical information, provide admissions support, and actively participate in community events. Your contribution directly impacts our patients' experience.
- Building Brand Awareness: Join our Liaisons in brand awareness campaigns. Together, we aim to make our program the preferred hospice provider in the service area, fulfilling our mission and achieving agency growth and census management goals.
- Educating and Connecting: Conduct initial meetings with patients and their families, introducing them to the hospice service and our compassionate philosophy. Obtain consent for their care and make a profound difference in their lives.
- Reporting and CRM Documentation: Ensure compliance with regulatory standards through meticulous record-keeping. Your prompt and accurate submission of marketing reports is crucial for our growth.
- Key Account Management: Identify key accounts and help shape our strategy by communicating strengths and weaknesses to our Liaisons and Regional Sales Director. Your insights are valuable in our growth plan.
Qualifications:
- Bachelors degree in related field preferred. Additional experience may be substituted for educational requirement.
- Minimum 1 year of experience working directly in hospice required: 2-3 years' experience preferred.
- Prior customer service or sales experience strongly preferred.
- Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.