Job Details
Summary
Scheduling, or staffing, is one of the strongest determinants of providing quality care within the senior care industry. It is the responsibility of the home care agency Scheduler to oversee the staffing of in-home care client cases. The Scheduler monitors the on-time arrivals of Caregivers and re-routing and/or re-staffing of cases, if needed. The Scheduler makes notes on a daily basis for clients and employees when needed (change in hours, complaints or praises, updating level of care, etc.).
The Scheduler may also assist in interviewing and doing background checks on new Caregivers. Depending on the size of the agency, Schedulers may act as a back-up to answer incoming calls in the office.
Responsibilities
A. Schedules disciplines to all home care cases, current and prospective
B. Proactively resolves staffing issues as a result of changes to client or Caregiver s schedules
C. Records and maintains detailed data in scheduling logs and staffing calendars
D. Maintains record of absences (approved and unapproved) of all agency field personnel
E. Notifies management of all staffing problems, resolved and unresolved, in a timely manner
F. Responsible for the currency and accuracy of the scheduling calendars
G. May be responsible for interviewing and hiring new Caregivers and maintaining their files
H. May be on-call outside of regular schedule which may include some evenings, weekend and holidays as assigned
I. Documents all occurrences during on-call shift and communicates change to the scheduling team via verbal and/or written communication after the end of each on-call shift
J. Verifies time cards with schedules for payroll and billing
K. Processes clock ins and clock outs, and records data for payroll processing
L. Maintains and respects confidentiality of client, employee, and agency information to ensure privacy is protected
Knowledge and Skills Requirements
A. Strong organizational, time management and problem-solving skills
B. Excellent interpersonal and telephone skills
C. Ability to communicate clearly and respectively, both verbally and in writing
D. Proficient in Microsoft Office Suite
Traits
1. Works well independently as well as in a team-oriented environment
2. Competitive, goal oriented, success driven, self-motivated
3. Thrives in a stressful environment
4. Able to adapt to the demands of a growing senior care agency
5. Able to develop professional relationships with employees
Work Hours
Monday through Friday 8 AM 5 PM; occasional evenings and weekends
Work Location
Mostly in an office setting
Location: Tarpon Springs, Florida
Job Type: Full-time
Schedule:
- Day shift
- Monday to Friday
Work Location: In person