Job Details
DS Support Team members have a variety of responsibilities including:Assist Supervisors and Senior Associates with quality monitoring of customer interactions and data entry (MAGI - Cs)Give feedback and encouragement to seasonal employees. Provide quality internal customer service on the Assist line. Distribute work and complete other administrative tasks. Assist with project management and monitor queues. Take customer calls to support unanticipated volume. Serve as a positive role model for American Girl culture. Handle escalated customer concerns and callbacks. Extended Customer Follow-up. Respond to customer email. What Were Looking For:Communicate clearly, respectfully, and effectively with internal and external customers. Work independently, as well as a part of a team. Display effective problem-solving, organizational, and time management skills. Handle difficult situations while remaining calm and positive. Provide coaching and support to a wide variety of personalities and sk...Associate, Seasonal, Service, Remote, Project Management, Manufacturing, Retail