Job Details
Elekta is seeking a **Product Support Specialist** who will be responsible for the technical and application support of Elekta software, associated third-party products, and support of the people who benefit from their use. Responsibilities include inquiry handling (via phone/modem/fax/email), remote installations, database maintenance activities, and upgrades.Please click here to apply through our internal career site .
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
**Summary**
**Responsibilities:**
* Work on complex problems where analysis of situations or data requires a review of identifiable factors;
* Work within the defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results;
* Work on projects defined by management and will lead teams of Product Support Associates and Product Support Representatives related to times needed for the execution of the project;
* Provide regular customized onsite/remote software upgrades
* Participate in group projects related to company processes;
* Prepare and deliver internal training classes as part of Elekta University and our continuing education;
* Possess expert knowledge of company products and service policies and procedures;
* Effectively communicate to clinical professionals (oral and written) in trouble shooting Oncology Information Systems (OIS)
**Qualifications:**
* 2-5 years of relevant experience (majors in Computer Science and IT preferred). Bachelors degree is a plus;
* Technical skills in the area of PC/Network Computing;
* Experience with Virtualization, Windows administration, MS-SQL, and network administration required;
* Must be able to effectively and professionally interact with customers and co-workers;
* Ability to travel up to 25% of the time.
**We offer:**
* Excellent Medical, Dental, and Vision coverage
* 401k, paid Vacation and Holiday
* A wealth of additional benefits including Wellness Reimbursement, Tuition Reimbursement and Flexible Spending Account
* Opportunity to work in the cutting edge in medical advancement
* Close knit company culture
* Upward mobility
***If you are a highly motivated individual who would like to become a part of a company that thrives on innovation and is dedicated to fighting serious disease, we would like to hear from you!***
**EEO Statement**
We are an equal opportunity employer. *We evaluate qualified applicants without regard to race, color, religion, sex,* sexual orientation, gender identity, *national origin, disability, veteran status,* *or any other* *protected characteristic.*
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