Job Details
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown Premier is growing and seeking an exceptional individual with proven discipline, and commitment to join our Personal Lines Team as a Customer Service Associate.
Our Premier service center is looking for a Customer Service Associate who can assist clients with issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
WHAT YOU'LL DO:
* Update the company database by inputting information from each call and keeping every customer field current
* Collaborate with Management team for data entry projects and misc. projects
* Scanning and filing documents into the company database
* Servicing accounts, making and receiving calls to and from clients, answering client questions
* Perform all other assignments as required
WHAT YOU'LL HAVE:
* High School Diploma or GED required
* Minimum two years' experience in a customer service role
* Ability to maintain a high level of confidentiality
* Ability to work well in a team environment
* Advanced knowledge of Word Processing software; Spreadsheet software and Database software.
* 2-20 or 2044 License required
WHAT WE OFFER:
* Excellent growth and advancement opportunities
* Competitive pay based on experience
* Paid Time Off (PTO)
* Generous benefits package: health, dental, vision, 401(k), etc.
* Employee Stock Purchase Plan
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.