Job Details
What are you on a mission to do?
At Youth & Family Counseling, we value incredible people with incredible skills, but your commitment to a greater cause is something we value even more.
Come join our team where each day you'll be surrounded by dedicated, committed professionals focused on a common goal of making a difference by delivering relationship-based care to help our clients lead healthier, richer lives.
We take our jobs seriously, treat each other with respect and integrity, learning and growing in our careers. YFC offers competitive wages and benefits with offices in Libertyville, Gurnee, and Lake Zurich!
It's the toughest job you'll ever love!
Youth & Family Counseling (YFC) is seeking a Scheduler to join our growing team! We are a non-profit counseling center that offers individual, couple and family counseling to children, adolescents, and adults from all walks of life out of our offices in Lake Zurich, Libertyville, and Gurnee as well as in community settings. The organization is known for its high standard of care and the accessibility of its services.
Responsibilities:
- Answering and fielding multi-line telephones, directing calls to providers or staff, conducting initial client screenings, and scheduling appointments for therapy clients
- Schedules appointments for patients by phone, email or text according to posted clinician's schedules and protocols and patient preferences in the practice management computer system.
- Obtain accurate and complete patient demographics and information, including insurance information prior to first appointment.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns
- Ensures that updates (e.g., transfers, cancellations or additions) are processed in EHR in real-time
- Communicate as needed with, intake coordinator, clinical operations manager and other staff about any patient concerns/issues related to scheduling. Consult with the Director of clinical services about any system problems.
- Uses customer service principles and techniques to deal with clients calmly and pleasantly. Does the best to their ability to meet clients' needs while following clinic protocols.
- Meet the team and personal benchmarks and goals set by management in regard to calls and call statistics
- Assists clinicians with cancellations in case of therapist illness.
- Consults with supervisors to schedule clients with YFC therapists when appropriate.
- Retrieve and process any other incoming correspondence/requests from other facilities or referring physicians
- Uses practice management system to assist in the timely and accurate
- maintenance of client data/records.
- Coordinates clinical reassignments in consultation with site supervisors and clinical director.
- Maintains client registration packet.
Other Responsibilities:- Assists clinicians with cancellations in case of therapist illness.
Job Requirements & Preferences:- HS diploma or equivalent degree required, Associates degree preferred
- Excellent customer service skills
- Knowledge and good use of computerized scheduling systems
- Experience with electronic health records
- Work on-site, 5/days
- Spanish (preferred)
- Detail oriented
- Skill in communicating effectively with colleagues, staff and clients in all circumstances including when they are urgent or emergent
- Ability to function in fast-paced office environment.
- Ability to manage multiple priorities.
- understanding and use of confidentiality, and limits of such, in a health care system.
- Ability to analyze situations and respond appropriately
Benefits Overview: YFC offers work/life balance, revenue sharing, in-house CEUs and continuing education funds, medical insurance, long-term and short-term disability, a 401k plan, PTO (Paid Time Off: three weeks of vacation, 10 holidays and 10 sick days) and eligibility for Student Loan Forgiveness.