Job Details
Salary: $17.38 Hourly
Location : Bolivia, NC
Job Type: Full Time
Job Number: 01217
Department: Utility Billing
Opening Date: 06/19/2024
Closing Date: 7/7/2024 11:59 PM Eastern
About Us
Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.
Careers
At Brunswick County we are committed to preserving our resources and enhancing the lives of our community through exceptional service. Join our team of talented staff and embark on a career where you will make a difference in the lives of those we serve. Our employees are our biggest asset, and we offer competitive wages, a comprehensive benefits package, and opportunities for advancement.
About this Opportunity
Brunswick County Utility Billing Department is currently accepting applications for a Customer Service Representative to join our team. The Customer Service Representative is responsible for processing customer applications for water services and assisting with the set-up and maintenance of customer accounts. Work includes:
- Collecting payments for water and sewer usage.
- Verifying and posting payments and charges to customer accounts.
- Daily balancing of cash drawer.
- Preparing daily cash reports and end-of-day bank deposit reports and tracking weekly and monthly bank deposit totals.
- Preparing and maintaining a variety of records and files.
- Addressing customer questions regarding routine requests for information.
The Customer Service Representative will have frequent and direct interaction with utility customers, both in person and by phone. Excellent communication skills and the ability to provide a high level of customer service while exercising tact and courtesy when dealing with the public is required. This position reports directly to the Deputy Utility Billing Manager.
Education and Experience High school diploma (or equivalent)
AND six (6) months to one (1) year of experience in clerical and/or bookkeeping work;
OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Physical Requirements Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc. Must be able to exert up to 10 - 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Information Brunswick County provides equal opportunity in employment for all qualified persons regardless of race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by the law.
Brunswick County is required by law to verify the identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.
All positions with Brunswick County require a valid driver's license and candidate must be current on Brunswick County taxes. A background check and drug screening will be conducted with a contingent offer of any position.
Brunswick County employees are the county's most valuable asset. Therefore, it is the county's desire to offer a very rich and generous menu of fringe benefits. You can visit to see more detailed information on benefits.
Brunswick County offers the following benefits:
- Vacation Leave
- Sick Leave
- Petty Leave
- Paid Holidays
- Longevity Pay
- Health Insurance
- 401 (k) Plan
- 457 Deferred Compensation Plan
- Term Life Coverage
- Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Vision Insurance
- Universal Life Insurance
- Critical Illness
- Tuition Assistance