The Call Center Trainer designs, implements and evaluates non-clinical Call Center training programs. The Call Center Trainer is responsible for training new and existing staff members in the use of departmental systems, procedures, policies and proper call etiquette. The call center trainer will also be responsible for content creation including written training material and training videos. The Call Center Trainer assists the Director with staff training issues which include assessment, planning, implementation, evaluation and revision of department training programs to address staff learning needs. This position establishes and maintains excellent customer relations with the general public, potential clients, caregivers and fellow employees' of the VCU Health System. Services will include, but not limited to, patient information, physician information, clinic and Medical Center information, paging, emergency communication and other related services. The Call Center Trainer demonstra...Call Center, Trainer, Patient, Training, Customer Service, Technology, Healthcare
Virginia Commonwealth University Health
07/06/2024
Richmond,VA