Job Details
Effective Date: February 22, 2017
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The Acute Customer Support Specialist is responsible for interfacing with customers prior to and/or after sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has the authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Pre-sale: Analysis of customer inquiries to determine appropriate product literature; influencing shipping schedules; recognizing new business opportunities. Post-sale: Resolving production scheduling, shipping or invoicing problems; determining the validity of claims and scheduling returns; changing shipping schedules; and recognizing add-on business opportunities.
**Schedule:** Mon-Fri 9:30am-6:30pm
**Minimum Qualifications**
* High School Diploma or equivalent
* 2+ years customer service experience
* Proficient in MS Office Suite
**Critical Skills**
* Minimum of 2 years' customer service experience or comparable Plasma Distribution industry experience
* Strong PC proficiency in MS Office and Outlook
* Ability to learn challenging and growing product portfolio
* Excellent communication skills
* High sense of urgency (working with critical life-saving drugs and time frames)
* Strong organization skills required
* Multitasking
**Additional Skills**
* 4 year degree preferred
* SAP experience a plus
* Working knowledge of plasma products desired
location3 LocationslocationDallas/Fort Worth Metrolocation2 Locations