Customer Experience Associate

Job Details

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Job Summary

The Office of Customer Experience at BYU Hawaii is an internal strategy team focused on ensuring that the student experience at BYU Hawaii aligns with our mission to spiritually and academically prepare students to live, work, and contribute to community and church leadership in Asia and the Pacific.

Utilizing methods like deep customer immersion and design thinking, the office collaborates with university departments to innovate and improve services while fostering a Christ-centered culture.

We are seeking a Customer Experience Associate with strong writing and communication skills to facilitate new student integration by managing the Customer Experience process from problem identification to solution implementation.

This is a Summer position.

Key Responsibilities

• Collect, organize, and interpret data related to new and current students integration to the university, as well as their experience in utilizing the different resources on campus.
• Conduct comprehensive research through student interviews to gather information on best practices in customer experience and educational effectiveness within the higher education sector.
• Interpret student perspectives and create visual appealing reports and presentations that provide clear insights and recommendations based on data analysis.
• Perform benchmarking against peer institutions to evaluate our university's performance and identify areas for enhancement.
• Collaborate closely with the Chief Customer Experience Officer to develop strategies and solutions that address challenges and obstacles.
• Assist in organizing and coordinating workshops that utilize Design Thinking and other initiatives aimed at improving the customer experience across BYU-Hawaii.
• Work with the Customer Experience team to track the progress of initiatives and recommend adjustments as necessary to ensure ongoing improvements in the customer experience.

Qualifications

• Currently pursuing a bachelor's degree in a relevant field (e.g, Business Management, Accounting, Political Science, English, Communication, TESOL etc.).
• Strong writing skills.
• Strong analytical and data interpretation skills.
• Exceptional research and report writing abilities, with conciseness is top priority.
• Familiarity with higher education systems and customer engagement concepts.

Personal Attributes

• A bias for action, i.e., being able to decide, communicate, act in the fog of complex decisions making options.
• Excellent communication skills, both written and verbal.
• Detail-oriented and capable of handling and interpreting complex data.
• Strong problem-solving and critical-thinking abilities.
• A collaborative mindset with a passion for enhancing the customer experience on campus.

Base Rate Per Hour:
14.50

 Brigham Young University-Hawaii

 06/23/2024

 All cities,HI