Job Details
Job Summary:
Dexian is seeking a Customer Service Representative 2-Contingent for an opportunity with a client located in W. Des Moines, IA.
Responsibilities:
- Support Customer Service operations, focusing on optimizing processes and efficiency
- Perform moderately complex customer support tasks with a high degree of accuracy and professionalism
- Receive guidance from supervisors and escalate non-routine issues promptly
- Interact effectively with client personnel to address a range of informational needs
Requirements:
- 2+ years of experience in Customer Service, Financial Services, or Contact Center support
- Equivalent experience demonstrated through work, consulting, military service, or education
- Availability to work one Saturday per month as required
Desired Skills and Experience
Job Description:
Join one of our local banking/financial clients as a Customer Service Support Specialist in a contract to hire role, starting with onsite training in West Des Moines, Iowa, and transitioning to a hybrid work model. This position is pivotal in providing essential customer service support and driving process improvements. You will handle moderately complex customer service tasks, receiving direction from supervisors and escalating non-routine inquiries as needed. Collaborating closely with client personnel, you will ensure seamless information exchange and enhance overall customer satisfaction.
Responsibilities:
Support Customer Service operations, focusing on optimizing processes and efficiency.
Perform moderately complex customer support tasks with a high degree of accuracy and professionalism.
Receive guidance from supervisors and escalate non-routine issues promptly.
Interact effectively with client personnel to address a range of informational needs.
Required Qualifications:
2+ years of experience in Customer Service, Financial Services, or Contact Center support.
Equivalent experience demonstrated through work, consulting, military service, or education.
Availability to work one Saturday per month as required.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.