Job Details
Job Description -
Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels. Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users. Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
Required Skills and Experience:
Should have managed a Desktop Support/Field Services team which is spread across different locations.
Strong understanding of SLAs and CPIs and ITIL concepts
Working knowledge of the Customer ITSM Tool specially ServiceNow.
Strong technical background on Desktops, Laptops, Rugged case laptops and End User Desktop support.
At least three years of experience in technical service delivery
Proficient communication skills
Demonstrated technical experience supporting mobile devices.
Work experience and extensive knowledge of Windows builds and Software break/fix
Working knowledge of PC Refresh
Knowledge on Tablets or Rugged Laptops
Troubleshooting skills on Hardware, Software.
Understanding of Active Directory, SCCM, Imaging, BitLocker, Networking concepts.
Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.
Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
Remote Desktop support experience
Work experience and extensive knowledge of Windows builds and Software break/fix
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.